Customers are the lifeblood of any business, and customers are ever more aware of their rights, and how to exercise those rights.
Most travel businesses need to have in place good systems for dealing with their customers, but it can be daunting if things go wrong.
We can help your business by making sure that your booking conditions and the paperwork you provide to customers is both legally compliant, and written clearly, in a way which your customers can easily understand.
If problems do occur, we can advise you on dealing with individual complaints, including those issues which may go to court or to other means of dispute resolution.
We can help your business put in place Alternative Dispute Resolution procedures, and help you work with existing ADR processes, like the ABTA Arbitration scheme or other complaint handling processes.
Contact us now for a quote and for any further assistance.