There is no doubt that the actions of terrorists are having a significant impact on the tourism market. In the past 12 months, the attacks in Tunisia have resulted in the Foreign Office warning against all but essential travel to … Continued

The Board rooms and meeting rooms of travel businesses across the country will be filled this month by anxious CEOs, together with their sales and yield teams worrying about “Peaks” sales, wondering what they can do to speed the rate … Continued

As I write this piece, the media are full of stories about the government announcement that it was delaying any decision on implementing the recommendations of the Airports Commission in relation airport expansion in the South East.   There is … Continued

As a depressingly frequent long distance traveller on Britain’s railways, I have many spare hours to consider the challenges faced by the train operators, and how good (or not), they are at addressing those challenges.   It has been one … Continued

It has long been a source of irritation to me that the CAA collect a huge amount of information about the outbound travel industry, and choose not to analyse or publish any information about the data they have accessed. Until … Continued

It was recently reported that Easyjet were in discussion with the Greek authorities about trying to extend the Greek holiday season. We read that “EasyJet wants restaurants and hotels in Greece that currently open from May to September to take customers … Continued

One of the most important quotations I ever learned whilst studying history was the line of George Santayana that “Those who cannot remember the past are condemned to repeat it”. I have frequently seen businesses repeat their past mistakes, having … Continued

Reading a recent piece by a prominent consumer activist made me start thinking about what we should be communicating to our customers when they book overseas holidays, and how much information is actually available to us in the industry on … Continued

The last couple of weeks have been ones of reminiscence for me, following the death of a close relative. One of the subjects of those memories was about how we took holidays and where we visited when I was a … Continued

I have to confess to being a big fan of Cuba. I think that it is a beautiful country, in a fantastic location, with a highly intelligent and well educated population, who have been the victims of international politics for … Continued