imgTravel and tourism is one of the world’s fastest growing and most successful industries. The technological revolutions of the past 20 years have dramatically changed the way that travellers choose to select and buy their holidays, and how customers respond if things go wrong.

The sector is highly regulated, but with big differences in the rules depending on the model adopted by different businesses.

It can be difficult for businesses to navigate their way safely through the rules and regulations that may affect them.

Owens Cooper Consulting has been established by an expert with more than 25 years’ experience in travel and tourism to provide comprehensive advice and support to travel, leisure and tourism businesses.

We offer a comprehensive service to support all types of business:

  • We can help you manage your relations with your customers, from having in place appropriate booking conditions, to dealing with complaints and legal claims.
  • We can help you understand and implement any new or existing regulatory requirements, and can give you advance notice of new rules which may affect your business.
  • We can assist you in meeting government departments and regulators.
  • We can help your business internally, advising on contractual terms, and helping you put in place policies and procedures to manage compliance.
  • We can help you prepare for crises and incidents of all sizes or types, and assist you if you experience any such crisis.
  • We can make sure that you put in place proportionate measures to help ensure the health and safety of your customers.
  • We can help your business become more environmentally and socially aware, making it more sustainable, as well as helping you comply with reporting and other requirements.
  • We help you by offering training to you and your staff

Andy Cooper

Andy CooperOwens Cooper Consulting was set up by Andy Cooper.  Andy has more than 25 years experience in the travel and tourism industry. He has a background as a lawyer, and extensive experience both advising large travel businesses, and representing the travel sector by running both a trade association for the UK travel sector, the Federation of Tour Operators, and the International Federation of Tour Operators, which acted as the voice for tour operators with governments across Europe and beyond.

Andy is particularly skilled in taking complex areas of regulation and turning these into practical, comprehensible systems and processes for businesses. He has extensive experience as a project manager and leader, and has outstanding communication and negotiation skills. He has worked extensively across borders, and with different nationalities and cultures.